PRIVACY NOTICE
PRIVACY AT A GLANCE
GENERAL INFORMATION
The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data refers to all data via which you can be personally identified. Detailed information on the subject of data protection can be found in our privacy notice set out under this text.
DATA COLLECTION ON OUR WEBSITE
WHO IS RESPONSIBLE FOR THE COLLECTION OF DATA ON THIS WEBSITE?
Data processing on this website is carried out by the website operator:
Hotel Sonnhof Winkler Vitus e.U.
Kirchweg 2
5621 St. Veit im Pongau, Austria
Tel.: +43 6415 4323
Fax: +43 6415 4323-28
Email: sonnhof@vituswinkler.at
Internet:Â www.sonnhof-vituswinkler.at
DATA PRIVACY OFFICER
DATA PROTECTION OFFICER PRESCRIBED BY LAW
We have appointed a data protection officer for our company.
Hotel Sonnhof Winkler Vitus e.U.
Kirchweg 2
5621 St. Veit im Pongau, Austria
Austria
Telephone: +43 6415 4323
Email: sonnhof@vituswinkler.at
HOW DO WE COLLECT YOUR DATA?
One way in which your data is collected is when you communicate it to us. This may be data that you enter in a contact form.
Other data is automatically recorded by our IT systems when you visit the website. This is primarily technical data (e.g. Internet browser, operating system or time of the page access). This data is collected automatically as soon as you enter our website.
WHAT DO WE USE YOUR DATA FOR?
Some of the data is collected to ensure that the website is provided without errors. Other data can be used to analyse your user behaviour.
ANALYSIS TOOLS AND THIRD PARTY TOOLS
When you visit our website, your browsing behaviour can be statistically evaluated. This is mainly done with cookies and what are termed analysis programs. The analysis of your browsing behaviour is usually anonymous; browsing behaviour cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You will find detailed information on this in the following privacy notice.
You can object to this analysis. We will inform you about the possibilities of objection in this privacy notice.
SSL / TLS ENCRYPTION
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address bar of the browser changes from “http://” to “https://” and by the lock symbol in your browser bar.
If SSL or TLS encryption is activated, the data that you transmit to us cannot be read by third parties.
ENCRYPTED PAYMENT TRANSACTIONS ON THIS WEBSITE
If there is an obligation to send us your payment data (e.g. account number for direct debit authorisation) after the conclusion of a fee-based contract, this data is required for payment processing.
Payment transactions using the usual payment methods (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognise an encrypted connection by the fact that the address bar of the browser changes from “http://” to “https://” and by the lock symbol in your browser bar.
Encrypted communication means that the payment data that you transmit to us cannot be read by third parties.
DATA COLLECTION ON OUR WEBSITE
COOKIES
Some of the websites use what are known as cookies. Cookies do not damage your computer and do not contain viruses. The purpose of cookies is to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are what are known as “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognise your browser on your next visit.
You can configure your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be restricted.
Cookies belong to the category of data for mandatory storage and are absolutely necessary for the functions of a website. This means for example that log-in data, the shopping cart or the language selection is stored using what are known as session cookies (which are deleted when the browser is closed).
Conversely, non-necessary cookies are text files whose purpose ifs not only to facilitate the functionality of the website, but also to collect other data. This includes the following cookies:
- Tracking cookies
- Targeting cookies
- Analysis cookies
- Cookies from social media sites
Necessary cookies may be set from the outset, i.e. without the prior consent of the user. Conversely, website visitors must consent before cookies store non-essential data.
SERVER LOG FILES
We automatically collect and store information in what are known as server log files, which your browser automatically transmits to us. This information consists of:
- Browser type and browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of server request
- IP address
This data is not merged with other data sources.
This data is collected on the basis of Art. 6 (1) (b) and (f) GDPR. We have a legitimate interest in the technically flawless presentation and optimisation of our website – the server log files must be recorded for this purpose. Processing is also performed to fulfil a contract or to carry out pre-contractual measures.
INQUIRIES BY EMAIL, CONTACT FORM, TELEPHONE OR FAX
If you contact us by email, contact form, telephone or fax, your inquiry including all resulting personal data (name, email, enquiry) will be stored and processed by us for the purpose of processing your request. We will not share this data without your consent.
This data is processed on the basis of Art. 6 (1) (b) GDPR, if your request is related to the fulfilment of a contract or is necessary to carry out pre-contractual measures, or on our legitimate interests (Art. 6 (1) (f) GDPR), as we have a legitimate interest in the effective processing of inquiries addressed to us.
We will retain the data you send to us via contact requests until the purpose for storing the data no longer applies (e.g. after your request has been processed) or you ask us to delete it. This is without prejudice to mandatory legal provisions – in particular statutory retention periods.
VIOMA BOOKING – ONLINE BOOKINGS AND BOOKING REQUESTS
Our website uses the booking technology vioma BOOKING, provided by vioma GmbH, Industriestrasse 27, 77656 Offenburg (“vioma”). We have concluded a data processing contract with vioma.
If you make an online booking or a booking request via our website, we need your email address, your travel dates, the booked product and your title as well as your first and last name for processing. In individual cases, your telephone number will also be requested in order to be able to contact you quickly, especially with regard to unforeseeable circumstances that affect your booking.
The dates of your stay, the selected product, the number of people travelling and whether the people are adults or children are required to calculate the valid travel price. If you are travelling with children, the age of the child will also be requested for the correct calculation of the travel price. We also ask for the desired payment method for the trip. If advance payment applies to your travel parameters, you will be forwarded to a payment service provider for secure processing of the advance payment after selecting the desired payment method. Further information in the form is provided on a voluntary basis.
The processing of your data for the online booking and the online booking request is based on Art. 6 (1) (b) GDPR and serves to fulfil a contract or to carry out pre-contractual measures.
We will retain the data you send to us until the purpose for storing the data no longer applies (e.g. after your request has been processed). This is without prejudice to mandatory legal provisions – in particular statutory retention periods.
CONCLUSION OF A DATA PROCESSING AGREEMENT
We have concluded a data processing contract with vioma to ensure that processing is performed in compliance with data protection regulations.
REGISTRATION ON THIS WEBSITE
You can register on our website to use additional functions on the site. We only use the data entered here for the purpose of the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise we will refuse registration.
For important changes, for example to the scope of the offer or in the case of changes required for technical reasons, we will use the email address provided during registration to inform you.
The processing of the data entered during registration is based on your consent (Article 6 (1) (a) GDPR). You can withdraw any consent you have given at any time. No specific form is required: an email to us is sufficient. The legality of the data processing that has already taken place remains unaffected by the revocation.
We will store the data collected during registration for as long as you are registered on our website and will then be deleted. This is without prejudice to statutory retention periods.
CONSENT TO COOKIES
Our website uses the cookie consent technology from vioma GmbH to obtain your consent to the storage of certain cookies in your browser and to document this in accordance with data protection regulations. The provider of this technology is vioma GmbH (“vioma”), Industriestraße 27, 77656 Offenburg, Germany. When you access our website, a vioma cookie is stored in your browser, in which the consent you have given or the revocation of this consent is stored. This data is not passed on to us.
WITHDRAWAL OF YOUR CONSENT
Your consent given in the cookie consent dialog for the storage of certain cookies or the revocation of this consent can be revoked at any time with effect for the future. If you want to change your choices in the cookie consent dialog, please click here. When you click the link, the cookie consent dialog will appear again and you can change your selection. Alternatively, you can ask us to delete it or delete the vioma consent cookie yourself in your browser. From this point on, we will no longer process your data. Your consent/non-consent is logged on the basis of a legal obligation in accordance with section 76 German Data Protection Act (BDSG), Art. 6 (1) (1) (c) GDPR. This is without prejudice to mandatory statutory retention periods.
CONCLUSION OF A DATA PROCESSING AGREEMENT
We have concluded a data processing contract with vioma to ensure that processing is performed in compliance with data protection regulations.
OPENSTREETMAP – MAP SERVICE
We use the OpenStreetMap (“OSM”) map service. The provider is the Open Street Map Foundation (“OSMF”), 132 Maney Hill Road, Sutton Coldfield, West Midlands, B72 1JU, United Kingdom.
We use the self-hosted version of OSM to restrict the processing of personal data through the use of the map service. Our website host vioma GmbH (“vioma”), Industriestraße 27, 77656 Offenburg hosts the map service on its own servers in Germany on our behalf.
If you use the OSM map on our website, your IP address will only be transmitted to vioma for the duration of the use of the service. No cookies are set on your end device and no data is stored, nor are comparable recognition technologies used.
OpenStreetMap is used in the interest of an attractive presentation of our online offers and to make it easy to find the places we have indicated on the website. This represents a legitimate interest within the meaning of Art. 6 (1) (f) GDPR.
CONCLUSION OF A DATA PROCESSING AGREEMENT
We have concluded a data processing contract with our website host vioma to ensure that processing is performed in compliance with data protection regulations.
ANALYSIS TOOLS AND ADVERTISING
YOUTUBE WITH ENHANCED PRIVACY
This website includes videos from the YouTube website. YouTube is operated by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
We use YouTube in the extended data protection mode. According to YouTube, this mode means that YouTube does not store any information about visitors to this website before they watch the video. However, the extended data protection mode does not necessarily exclude the transfer of data to YouTube partners. This is how YouTube establishes a connection to the Google DoubleClick network, regardless of whether you are watching a video.
As soon as you launch a YouTube video on this website, a connection to the YouTube servers is established. The YouTube server is informed about which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your browsing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.
Furthermore, YouTube can save various cookies on your end device after starting a video or use comparable recognition technologies (e.g. device fingerprinting). In this way, YouTube can receive information about visitors to this website. Among other things, this information is used to collect video statistics, to improve user-friendliness and to prevent attempts at fraud.
If necessary, further data processing operations can be triggered after the start of a YouTube video over which we have no influence.
YouTube is used in the interest of an attractive presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 (1) (f) GDPR. If corresponding consent was requested, the processing takes place exclusively on the basis of Art. 6 (1) (a) GDPR; the consent can be revoked at any time.
You can find more information about data protection on YouTube in their privacy policy at:https://policies.google.com/privacy?hl=de.
YOUR RIGHTS
DISCLOSURE, DELETION AND RECTIFICATION
Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if necessary, a right to rectification or erasire of this data at any time. You can contact us at any time at the address given in the legal notice if you have any further questions about the subject of personal data.
RIGHT TO RESTRICTION OF PROCESSING
You have the right to request the restriction of the processing of your personal data. You can contact us at any time at the address given in the legal notice. The right to restrict processing exists in the following cases:
If you dispute the accuracy of your personal data stored by us, we usually need time to check this. For the duration of the check, you have the right to request that the processing of your personal data be restricted.
If your personal data was/is processed unlawfully, you can request the restriction of data processing instead of erasure.
If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request that the processing of your personal data be restricted instead of being erased.
If you object pursuant to Art. 21 (1) GDPR, a balance must be made between your interests and ours. Until such time as it is determined whose interests prevail, you have the right to demand that the processing of your personal data be restricted.
If you have restricted the processing of your personal data, this data – apart from its storage – may only be used with your consent or to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State are processed.
WITHDRAWAL OF YOUR CONSENT TO DATA PROCESSING
Many data processing operations are only possible with your express consent. You can revoke consent that you have already given at any time. The legality of the data processing that has already taken place up to the point of revocation remains unaffected by the revocation.
RIGHT TO OBJECT TO THE COLLECTION OF DATA IN SPECIAL CASES AND TO DIRECT ADVERTISING (ART. 21 GDPR)
IF THE DATA PROCESSING IS BASED ON ART. 6 (1) (E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH AN ACT OF PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY NOTICE. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR CONCERNED PERSONAL DATA UNLESS WE CAN PROVE COMPREHENSIVE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOM OBJECTION PURSUANT TO ART. 21. (1) GDPR).
IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH ADVERTISING PURPOSES AT ANY TIME; THIS ALSO APPLIES TO PROFILING TO THE EXTENT RELATED TO SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR THE PURPOSES OF DIRECT ADVERTISING (OBJECTION PURSUANT TO ART. 21. 2 GDPR).
RIGHT TO LODGE A COMPLAINT WITH THE RELEVANT REGULATORY AUTHORITY
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged violation. The right to lodge a complaint is without prejudice to any other administrative or judicial remedy.
RIGHT TO DATA PORTABILITY
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent that it is technically feasible.
ADDITIVE+ LANDINGPAGE - Online Marketing and Landing Pages
Beside our website we do also operate optimized landing pages for means of hotel online marketing. To process your request, reservation, order, activation, registration or the transmission of other contact forms on our website as well as to save and store your data we use cloud services, CRM systems and software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”), our partner in the field of hotel digital marketing. The adequate level of data protection is based on data processing agreements with the respective company.
Our landing pages use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics enables website operators to analyse the user behavior of the visitors. The information about the user behavior is transmitted to and stored by Google on its servers.
Your IP address is collected but immediately anonymised (for example by deleting the last 8 bits). As a result the geolocation data is less accurate.
You can prevent the data collection connected to your use of our online services through cookies and the processing of this data by Google, by installing the browser-plugin available at the following link: https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh
ADDITIVE has an insight into data gathered through Google Analytics. This data will be used only to analyse the use of our websites and to evaluate our marketing and distribution strategies.
Our website and landing pages also use functions provided by ADDITIVE for the multi-channel monitoring of the use of our websites as well as marketing and distribution strategies like landing pages, newsletter and social media presence. Information about your visits and submitted forms on our websites are also transmitted to ADDITIVE in order to evaluate and optimize our marketing and sales measures.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.
Our objective in accordance with the GDPR (legitimate interests) is the improvement of our products and services and our web presence through the analysis of the use of our website as well as marketing and distribution strategies.
Our website and our landing pages also use remarketing functions provided by Google Inc. (“Google”) and by Meta Platforms Inc. (“Meta”). Therefore, Meta and Google will know that you have visited our website. This way visitors of our website and of our landing pages will find ads adapted to their interests on Google’s advertising platforms and on the social media platforms Facebook and Instagram.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) of the GDPR.
When you visit our landing pages a banner will inform you about the use of cookies for remarketing functions. Only by clicking on the corresponding button you consent to the use of these cookies. You can deny your consent anytime, by visiting the page containing the cookie information and denying the use in the banner that will be displayed.
ADDITIVE+ MARKETING AUTOMATION - Direct Marketing
In order to increase customer loyalty and to sell our services and additional services we use hotel online marketing software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”) within the field of hotel marketing automation. Therefore your data, which we gather and process in connection with your request, reservation, order, activation, registration or the transmission of other contact forms on our website, will be analysed and used to provide you with automatically generated offers for our services and additional services. Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on data processing agreements.
You can deny the use of your data for this purpose anytime by clicking on the “unsubscribe” link in the respective message.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.
Our objective in accordance with the GDPR (legitimate interests) is the prevention of competitive disadvantages, the increase in brand awareness and the maximisation of our economic success through an optimal use of the acquired contacts.
ADDITIVE+ NEWSLETTER
On our website you have the possibility to subscribe to our newsletter. For the subscription we need your email address and your consent to receive our newsletter through ADDITIVE, our provider for hotel e mail marketing. To provide you with relevant information we also gather and process voluntary information concerning interests, name, date of birth and country/region of origin in our hotel newsletter tool.
After signing up for our newsletter you will receive an email containing a link to confirm the subscription.
Your subscription can be cancelled any time by clicking on the cancellation link in the respective newsletter.
To process your subscription, to send our newsletter and to determine openings and clicks we use software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”). ADDITIVE uses the mailing service provider “Sinch Mailjet” to handle the secure delivery of the newsletter. Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on data processing agreements.